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College Info: IT Services & Support

IT Department Office Hours & Services

Office Hours

Monday—Thursday   7am-9pm
Friday   7am-6pm
Saturday   8am-12:30pm

Summer Hours
Monday—Thursday   7am-7pm
Friday   7am-5pm

Winter Intersession Hours
Monday—Friday   7am-6pm

Multiple ways to contact the Gateway Help Desk:

  • The preferred way is to submit a ticket through the Service Now portal at . When you create a ticket there, all college technicians will be notified and your ticket will be responded to on a basis of priority and the other the ticket was received.  
  • You can also call 203-285-2040 for assistance. This phone number is remotely monitored and calls will be picked up until 8 pm, Monday through Friday. 
  • During off hours, please contact the 24 hour help desk at either 
    or by calling 860-723-0221
  • All student technical issues should go to the 24 hour help desk listed above. When contacting IT, please leave your name, a clear description of the problem, and a call back number.  

  * Do not send support calls to individual technicians. This will delay the response to your issue. 

Gateway Library & Learning Commons | 20 Church Street, New Haven, CT 06510