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Educational Technology

Frequently Asked Questions

Q. How do I report a problem I’m experiencing in a classroom?
A. Call the Educational Technology Office at: 203-285-2221 or 52221 from any campus phone.


Q. Can I connect portable devices to the classroom's fixed projection systems?
A. Each credenza is equipped with an HDMI, VGA, and 1/8" audio cable for connecting external equipment to the system. Users with portable devices such as Mac computers, iPads and mobile devices must provide their own adapter.


Q. How do I connect my MAC laptop to the multimedia classrooms?
A. You must provide your own adapter for your laptop. We do not keep these in our inventory.


Q. Do you supply blank media for audio cassettes, CD Players, or Mini DV Camcorders?
A. We do supply blank media if you want to duplicate existing media.


Q. Does Educational Technology provide podiums?
A. No, but podiums can be requested through Gateway Community College Maintenance department.


Q. Can I reserve a classroom through the Educational Technology Department?
A. No, but classroom reservations can be made through Charlene Thomas.


Q. How do I request any equipment that might not be present in one of the rooms?
A. You can find the form to request equipment here. Please complete the form and bring it in person to the Educational Technology Department in room N318. An Educational Assistant will go over your event with you personally. For larger events utilizing specialty rooms (ex: N100), please allow a lead time of two weeks for preparations.


Q. Can I get software (ex: Microsoft Office) for my laptop?
A. Please see the Informational Technology Department in N323 for software-related questions.

Q. Does Ed Tech do password resets/WiFi troubleshooting?
A. Password resets and related inquiries are done over at IT in room N323.

Gateway Library & Learning Commons | 20 Church Street, New Haven, CT 06510